One of the things that gets me up in the morning is knowing that customer expectations are always rising, and I find that very exciting.
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Other Jeff Bezos quotes:
Work hard, have fun and make history.
If there's one reason we have done better than of our peers in the Internet space over the last six years, it is because we have focused like a laser on customer experience.
Millions of people were inspired by the Apollo Program. I was five years old when I watched Apollo 11 unfold on television, and without any doubt it was a big contributor to my passions for science, engineering, and exploration.
If you invent frequently and are willing to fail, then you never get to that point where you really need to bet the whole company.
The most important single thing is to focus obsessively on the customer. Our goal is to be earth's most customer-centric company.
No business can continue to shrink. That can only go on for so long before irrelevancy sets in.
If we can keep our competitors focused on us while we stay focused on the customer, ultimately we'll turn out all right.
I believe you have to be willing to be misunderstood if you're going to innovate.
Your margin is my opportunity.
If you're not doing something that people will remark on, then it's going to be hard to generate word of mouth.
