Sincere apologies make deposits; repeated apologies interpreted as insincere make withdrawals. And t...

Sincere apologies make deposits; repeated apologies interpreted as insincere make withdrawals. And the quality of the relationship reflects it.

Stephen Covey

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2017 November 07	Link: https://books.google.com/books?id=0XupDAAAQBAJ&pg=PT245&dq=Sincere+apologies+make+deposits;+repeated+apologies+interpreted+as+insincere+make+withdrawals.+And+the+quality+of+the+relationship+reflects+it.+stephen+covey&hl=en&sa=X&ved=0ahUKEwjJlvr1h93WAhXBzbwKHVbRCW0Q6AEILTAB#v=onepage&q=Sincere%20apologies%20make%20deposits%3B%20repeated%20apologies%20interpreted%20as%20insincere%20make%20withdrawals.%20And%20the%20quality%20of%20the%20relationship%20reflects%20it.%20stephen%20covey&f=false	Image evidence

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Stephen Covey

American educator, author, businessman and motivational speaker

October 24th, 1932 - July 16th, 2012