Good customer service on the shop floor begins at the very top. If your senior people don’t ge...

Good customer service on the shop floor begins at the very top. If your senior people don’t get it, even the strongest links further down the line can become compromised.

Richard Branson

More Richard Branson quotes

Quote authenticity

Score:	Excellent This quote has an official author source You can cite this quote with confidence as true and correct Listed below is the factual evidence of an official source published by either the author, an author's representative or estate

Official sources:

2017 November 07	Link: https://books.google.com/books?id=7fv3AQAAQBAJ&pg=PA25&dq=Good+customer+service+on+the+shop+floor+begins+at+the+very+top.+If+your+senior+people+don%27t+get+it,+even+the+strongest+links+further+down+the+line+can+become+compromised.+Richard+Branson&hl=en&sa=X&ved=0ahUKEwirzoq7777WAhVDmpQKHV0UDg8Q6AEIKDAA#v=onepage&q=Good%20customer%20service%20on%20the%20shop%20floor%20begins%20at%20the%20very%20top.%20If%20your%20senior%20people%20don't%20get%20it%2C%20even%20the%20strongest%20links%20further%20down%20the%20line%20can%20become%20compromised.%20Richard%20Branson&f=false	Image evidence

Random authors:

Richard Branson

English business magnate, investor and philanthropist

July 18th, 1950